![]() ![]() Kruska said she hadn’t been able to log in to her accounts since the M&T transition. Other customers, such as Elizabeth Kruska, an attorney in Woodstock, said that the only way they could confirm their bank accounts were still there was by visiting an M&T Bank ATM. She’s since gotten through to a customer service representative who helped her access her accounts. Mora said that although M&T has sent a “mountain” of materials over the past three months describing what would happen during the transition, she doesn’t believe that the company was actually prepared for it. Keegan said that the transition will continue for the next week or two but the bank will still allow customers to use their existing People’s United cards until Sept. He declined to disclose the bank’s total number of customers as well as the number of people who have encountered problems during the transition.īut on social media and in interviews with VTDigger, some customers in Vermont described alarming error messages and glitches, coupled with long wait times to reach M&T’s customer service.īut because the department regulates only state-chartered banks with Vermont headquarters, it is directing M&T customers to the federal Office of the Comptroller of the Currency and the New York office. The other half of customers includes those who don’t use online banking or who haven’t tried to log in. Keegan on Wednesday said that 40% of new customers had been able to “successfully get online and activate their accounts,” which he characterized as a “really strong number.” The percentage had climbed to 50% by Thursday. M&T Bank, which acquired People’s in April, transferred the accounts into a combined banking system over Labor Day weekend, according to Michael Keegan, head of community banking for M&T Bank. Some former People’s United Bank customers had a bumpy ride this week - including error messages indicating their bank accounts didn’t exist - after the bank’s new owners transitioned their online accounts. ![]() Some former People’s United Bank customers had a bumpy ride this week - including error messages indicating their bank accounts didn’t exist - after the bank’s new owners transitioned their online accounts. File photo by Glenn Russell/VTDigger View the M&T Digital Services Agreement for additional details.The People’s United Bank branch in Williston in July 2021. Fees may apply for optional services provided through M&T Online Banking. Your mobile carrier's text messaging and data charges may apply. M&T Bank reserves the right to suspend service for any reason at any time. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. Subject to availability and the same limitations as any service available through the Internet. Use of these features and services requires Internet and/or data access through a computer or mobile device. ![]() Please contact an M&T representative for full details. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. ![]()
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